Last updated: 2 September 2026
Lotriet Physiotherapy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website.
This Privacy Policy applies to the website lotrietphysiotherapy.co.za and is intended to comply with the applicable requirements of the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
This website is operated by:
Lotriet Physiotherapy
11 Van der Lingen Street
Paarl
7646
South Africa
Email: info@lotrietphysiotherapy.co.za
Phone: 082 354 5472
WhatsApp: 064 803 9698
For privacy-related enquiries, please contact us using the details above.
2. Information We Collect
We may collect personal information that you voluntarily provide when you contact us through the website.
This may include:
- Your name
- Email address
- Telephone or mobile number
- Information included in your enquiry or message
- Any other information you choose to provide
We only request information that is reasonably necessary to respond to your enquiry or provide our services.
Please do not submit detailed medical or other sensitive health information through the general website contact form unless specifically requested.
3. How We Use Your Information
Personal information submitted through the website may be used to:
- Respond to your enquiries
- Contact you regarding an appointment or request
- Provide information about our physiotherapy services
- Communicate with you regarding our practice
- Process or manage appointment requests
- Maintain appropriate business and administrative records
- Improve our website and online services
- Protect the security and integrity of the website
We will not use your personal information for purposes unrelated to those described above without a lawful basis for doing so.
4. Online Appointment Bookings
Our website provides a link to an external online appointment booking platform operated by myGC.
When you choose to make an appointment online, you will be directed away from our website to the myGC platform:
Information submitted through the myGC booking platform is subject to myGC’s own privacy practices and terms. myGC provides healthcare booking functionality and may process information required to facilitate appointments and related services.
We recommend that you review the privacy information provided by myGC before submitting personal information through their platform.
5. Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as:
- Pages visited
- Approximate geographic location
- Device and browser information
- How visitors arrived at our website
- General website usage and interaction information
This information is primarily used in an aggregated manner to understand website performance and improve the user experience.
Google Analytics may use cookies and similar technologies to collect this information.
6. Google Ads
We may use Google Ads to advertise our physiotherapy services online.
Google Ads may use cookies, advertising identifiers and similar technologies to measure advertising performance and, where applicable, help us understand whether visitors have interacted with our advertisements.
This may include information about interactions with advertisements and visits to our website.
Google may process information in accordance with its own privacy policies and terms.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help websites function correctly and provide information about website usage.
We may use cookies for:
- Essential website functionality
- Website analytics
- Measuring advertising performance
- Improving website performance and user experience
You can generally control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
8. Google reCAPTCHA
Our contact form uses Google reCAPTCHA to help protect the website against spam, abuse and automated submissions.
Google reCAPTCHA may collect information about your device, browser and interaction with the website for security and verification purposes.
The use of reCAPTCHA is subject to Google’s applicable terms and privacy policies.
9. Sharing of Personal Information
We do not sell, rent or trade your personal information.
Personal information may be shared with trusted third-party service providers where reasonably necessary to operate the website or provide related services. These may include:
- Website hosting providers
- Email service providers
- Google services such as Google Analytics, Google Ads and reCAPTCHA
- The external appointment booking platform used for online bookings
- Technical or IT service providers where necessary
Where third parties process information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are maintained.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website or internet transmission can be guaranteed to be completely secure. You provide information online at your own risk.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to maintain appropriate business records, or where required by law.
When information is no longer required, reasonable steps will be taken to securely delete or destroy it.
12. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
- Request confirmation of whether we hold your personal information
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally appropriate
- Object to certain processing of your personal information
- Object to the use of your personal information for direct marketing
- Lodge a complaint with the Information Regulator of South Africa
POPIA provides data subjects with rights relating to access, correction, deletion and objection to processing.
To exercise any of these rights, please contact us using the contact details provided above.
13. Direct Marketing
We will not use your personal information for unsolicited electronic direct marketing unless permitted by applicable law.
Where consent is required, we will obtain appropriate consent before sending marketing communications. You may withdraw your consent or object to direct marketing at any time.
South Africa’s POPIA places specific requirements on electronic direct marketing, including email and other electronic communications.
14. Children’s Information
Our website is not specifically directed at children.
Where a minor’s personal information is required in connection with physiotherapy services, it should be provided by or with the involvement of an appropriate parent or legal guardian where required by law.
15. Third-Party Websites
Our website may contain links to third-party websites or services, including our online appointment booking platform.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of third-party websites before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will always be published on this page, with the date of the latest update indicated at the top.
17. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Lotriet Physiotherapy
11 Van der Lingen Street
Paarl, 7646
South Africa
Email: info@lotrietphysiotherapy.co.za
Phone: 082 354 5472
WhatsApp: 064 803 9698